Update Mapping

This week sees further enhancements on the mapping modules. Better clustering.  If an auctioneer has multiple auctions we can now display those on a pop up. Bugs fixed in pop up New support desk launched Upgrade on log in and subscription pages Footer bugs fixed Affiliate software upgrade  

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So why pay for gauk when I can get free stuff off the web?

Good question and one we’ve heard before! We at gauk even publish some free info. Indeed, if an auctioneer has set their Bid Online listings live then gauk is totally free to use (if your favourite auctioneer hasn’t set Bid Online live, tell them you wish to use gauk to bid on and pay for […]

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What is a Continuous Payment Authority? (CPA)

It can be set up using plastic cards, both credit and debit cards can be used. It’s similar to direct debit because payments are debited from the account which is linked to the card. How do I cancel a Continuous Payment Authority? Any reputable company will have options for cancelling a membership or subscription and […]

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I do not use the service and would like a refund

We are unable to offer pro-rata refunds. gauk provide the service in good faith and are not responsible for how many times a subscriber used the site. A subscriber can cancel the service at any time and the subscription will expire at the end of the paid for period. Once a subscription is activated then access for […]

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I wanted a trial for one month

There is no one month trial option, in fact we have never offered a trial period of any description. We do however, offer substantial discounts off the subscription standard rate from time to time. If you only want to subscribe for a month that’s fine, you can cancel at any time. When choosing the monthly […]

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I chose an option and noticed the price has changed

The cost of subscription is set at a standard rate but we often have offers giving large discounts. For example: We have recently had a promotion on yearly memberships. Subscriptions are simply reverting to the standard rate in the second year. We do make this very clear on the join page and the subsequent sign […]

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What is The gauk Online refund policy?

The refund policy covering all gauk Online products state that gauk Online will refund 100% of the purchase/subscription cost should the product/service fail to deliver in any way from its description. To receive a full refund the claimant must demonstrate that after following all published material instructions and taken advice from support the product/service has […]

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I am thinking of contacting my credit card company to dispute a payment

gauk Online service is available by subscription only. Below is a screen shot of the extremely simple terms you accepted on subscribing authorizing continual subscription payments: NOTE – YOU CANNOT PROCEED WITHOUT ACCEPTING THE TERMS. IF YOU INTENTIONALLY MAKE AN ILLEGAL CHARGE BACK FOR GOODS OR SERVICES RECEIVED gauk WILL TAKE IMMEDIATE ACTION. When you […]

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I cancelled my subscription and I have noticed a payment on my statement

Canceling your account is a very simple process. When someone subscribes to the service they agree to follow the cancellation process. Members have control over their payments and cancel at any time. Cancellation instructions are Here 4.3 Canceling Subscriptions. Subscribers/cardholders can cancel continuous authority at any time and must do so by following the instructions in […]

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I cancelled my subscription and I want a refund of the balance

If a payment is taken AFTER the account is cancelled then the customer is entitled to a full refund. An investigation will be instigated and any script bugs will be eliminated. Under normal circumstances gauk are unable to offer pro-rata refunds. Once you go through the subscription set up process, accept the terms and activate your […]

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