gauk Online service is available by subscription only.
Below is a screen shot of the extremely simple terms you accepted on subscribing authorizing continual subscription payments:
NOTE – YOU CANNOT PROCEED WITHOUT ACCEPTING THE TERMS.
IF YOU INTENTIONALLY MAKE AN ILLEGAL CHARGE BACK FOR GOODS OR SERVICES RECEIVED gauk WILL TAKE IMMEDIATE ACTION.
When you subscribed to the gauk Online website we supplied the the service.
Making a charge back for goods or services received is illegal, interpreted as ‘obtaining goods or services by deception’ and in direct violation of gauk Online terms and conditions which you accepted on signing up.
Not only do you have to indicate your agreement to subscription services on setting up your membership, we explain in detail in no less than SEVEN places your subscription options INCLUDING your welcome email and on your welcome page when you first log in. You are also sent a receipt via your payment processor with subscription options. FURTHERMORE you actually have a My Profile page accessed from the main navigation in the member’s area setting out your payment history with a great big cancel button.
You have total control over your payment options as outlined when you subscribed, and in your welcome email under ‘My Profile’ in your member’s area.
The sign up is 100% clear and it is impossible to proceed to the payment areas without agreeing to the Terms and Conditions.
In the terms and conditions is the following clause:
4.1 Subscription payments will be taken automatically (depending on subscription option) and will appear on the subscriber’s bank statement as ‘Gov Auctions UK’, Auctions International Ltd, Government Auctions UK LLC (or a variant of). Subscribers/cardholders give gauk Online continuous authority to debit their credit/debit card on that basis.
We do however understand that not everyone reads through the terms so we make it crystal clear that this is a subscription only service at every point in the sign up.
If a subscriber does not cancel their account using the simple online process they are indicating their desire to remain active. gauk Online supply the service in good faith and the relevant payment is taken.
Anyone who does not cancel their account for whatever reason is authorizing any subsequent subscription payments for the gauk service and attention is drawn to the following:
4.6 If a cardholder instigates a ‘Disputed Transaction – Authority Not Given’ charge back for either an initial single transaction, or continuous authority transaction, with their credit card company – for whatever reason – and it subsequently transpires (a) the card was not used fraudulently, (b) the cardholder has not cancelled in the described manner or (c) the card was not used without the cardholder’s knowledge, the following applies:
The cardholder agrees to withdraw the dispute immediately, or as soon as is reasonably possible, with their credit card company. They will agree to their card company crediting gauk Online’s account for the disputed amount.
They agree to pay an initial administration fee of £30 levied to defend the charge back. They agree to pay further costs at a rate of £30 per communication should it be necessary. The cardholder hereby authorizes gauk Online to make such charges automatically, without further authorization.
If an invoice has to be raised the cardholder will to agree to make the payment within seven days of invoice – The cardholder will agree to forgo any rights whatsoever to defend the disputed amount, administration charges plus any associated costs incurred by gauk Online should it be necessary to recover it through the County Courts.